The Outsourcing Lever
John Jonas is a long-time outsourcing expert and the creator of OnlineJobs.ph. Since 2005, John has taught hundreds of thousands of entrepreneurs how to profitably delegate to VAs in the Philippines (and get their lives back in the process).
With help from his own VAs based in the Philippines, John has created an outsourcing empire that allows him to work 17 hours/week and spend most of his time with his wife and 5 kids – traveling, golfing, cycling, and living his ideal life.
What We Discuss with John Jonas:
- How he got into the outsourcing industry
- A walkthrough for hiring virtual assistants via onlinejobs.ph
- Understanding cultural differences
- How to build trust with your workers
- Writing The Outsourcing Lever
[02:10] How He Got Into the Outsourcing Industry
In 2005, John quit his job because he wanted to run a business. His friend discouraged him, telling him that running a business was so much work. True enough, he was making little while working 60 hours a week.
He began hiring locally but they quit. Then he outsourced somebody in India and it didn’t work out. At that point, he used an outsourcing site that worked just like Upwork.
Then a friend who did similar projects invited him to go to the Philippines. He eventually hired someone full-time and taught him his process. Months later, he realized there were two of him.
[08:30] Why John Chose People from the Philippines
As a third world country, the people in the Philippines are so grateful just to have the opportunity to work. Jobs are still scarce, especially long-term stable jobs.
Filipinos are super loyal, almost to a fault. As long as you treat them right, they’ll never quit working for you.
They’re honest, hardworking, and they want to make you happy. They will go above and beyond as long as they feel comfortable with you.
[12:40] A Walkthrough for Using OnlineJobs.ph
- Search for whatever job you’re looking to hire.
- Browse through resumes and notice the different skills of different people.
- Scroll down the homepage and you’ll see a list of links to different skill sets (virtual assistant, SEO expert, graphic design, social media marketing, etc.)
- Then start contacting people and interviewing them.
[16:31] Working with Virtual Assistants in the Philippines and Understanding Their Culture
Filipinos have this culture that they want to make people happy. They don’t want to let you down. So when they feel they’re going to let you down, they tend to disappear.
Culturally, Filipinos have some trust issues with their employers. It’s not about whether you can trust them because you can realize quickly whether you can trust them. But they don’t know if they can trust you.
If you show them that you’ve been let down, they lose trust. Then they worry that they’re going to let you down even more and are less willing to attempt other things.
[19:10] How to Build Trust with Your Workers
- Work hard with the person to complete the first task. That person now has confidence that you’re willing to work with them through things.
- Show them that you’re willing to help them succeed in their job. Give them feedback, training, or any means to solve the problem.
- You have to be willing to be flexible.
[22:50] Writing The Outsourcing Lever
A lot of business owners never become the CEO of their business. They just build themselves a job. They continue to create things in the business that depend on them. And if you walk away, the business fails. That’s not really business because the business shouldn’t depend on you.
John wrote this book to help shift people’s mindset and realize they can hire the help they need.
The only way to change this is to leverage by hiring virtual assistants in the Philippines who are competent, capable, smart, and talented. They become the lever for you to do amazing things. You can teach the entire processes to people and get those processes done in your business.